Refund policy
This draft policy explains the support-first process for technical and billing concerns.
Test before purchasing
Use the free 24-hour test to confirm device, player and connection compatibility before selecting a paid duration.
Requesting help
Contact support promptly when access details are incorrect, setup fails or playback is consistently unusable. Include the device, player, connection type and a clear description of the issue.
Refund review
Refund eligibility depends on the final terms shown at purchase, the nature of the issue, the time since activation and whether reasonable troubleshooting was attempted.
Change of mind, device incompatibility that was not tested, account sharing and issues caused by the customer’s connection or third-party app may not qualify.
Payment disputes
Contact support before opening a chargeback so the team can investigate. Access may be suspended while a payment dispute is reviewed.
These policies are draft website copy and should be reviewed for the final business entity, payment processor, licensed catalogue and operating jurisdictions before public launch.